SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mysteras.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mysteras.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Actually helpful
The printable checklist has been my savior in the kitchen, making sure I don't miss anything while cooking these delicious meals
As someone who's always been a bit intimidated by the kitchen, I cannot express how much of a relief it is to have found this guide. The AI suggestions are truly revolutionary - they've introduced me to ingredients and combinations that I would never have thought of myself. Plus, the recipes are all healthy which puts my mind at ease about what I'm putting into my body. It's not just an eBook, but also a printable checklist that has made grocery shopping so much easier! No more wandering aimlessly around the supermarket wondering what to buy. Now, I go in with purpose and come out with everything needed for delicious meals throughout the week. This product has transformed cooking from something stressful into an enjoyable part of my day.
This product is brilliant! It’s easy to follow, even for someone with no prior cooking experience like myself.
High key love
i'm not one to write reviews but this deserves one. such an innovative way to find new healthy recipes. i'm loving it!
I've tried out a few of these recipes now and they're all amazing - tasty and good for you 💚 Plus the AI suggestions are really helpful!
Worth it fr
The AI recommendations have opened up my culinary world 😊 The book is very user-friendly too which makes it perfect for novices!
As a beginner cook, finding this resource has been fantastic! The checklist helps keep me organized while I learn new skills.
With this guide, I've been able to take my first steps into the world of cooking. The recipes are healthy and straightforward - a great combo for beginners like me.
😌👌
No more guesswork when it comes to what ingredients go well together
I was skeptical at first when purchasing this digital download as there are many recipe books available online but boy am I glad that I did! The easy-to-follow instructions combined with innovative AI suggestions make every meal exciting and unique while ensuring it’s still good for you. As a beginner cook, having access to such diverse range of dishes has boosted my confidence in the kitchen immensely. What sets this apart is its user-friendly structure; even if you're completely new to cooking like me, you'll find your way around easily thanks to well-organized sections and handy checklists included in this guidebook. Whether you’re trying out Mediterranean cuisine or making comfort food healthier – there’s something here for everyone! In short: If you want variety without compromising on health benefits - look no further!
Absolutely smitten by how simple yet effective this guide is! Love that there's something new with the AI suggestions 😀
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Solid
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