SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mysteras.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mysteras.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally, a guide that makes sense of all the jargon! This ebook was incredibly helpful in understanding car financing documents. Highly recommend for anyone feeling overwhelmed by APRs and loan terms. 👍
Love this info
This book is a lifesaver! I never understood what APR meant until I read it here. Now, I can negotiate better deals knowing exactly what they're talking about.
i used to get so confused with all those numbers and words on my car finance papers but this guide helped me understand everything better now i feel more confident making decisions.
Totally worth it
Been through multiple car purchases before, always felt like I'm missing something important due to complicated paperwork
I've always been intimidated by the prospect of buying a car, largely due to the complex financial documents that come with it. This eBook has completely changed my perspective! It's like having a trusted friend explain all those daunting terms - APRs, loan terms, fees and buyer rights in an easily digestible manner. I particularly appreciate how it empowers readers with knowledge about their rights as buyers which is too often overlooked but can make or break your car financing experience. The author has done an excellent job of breaking down these concepts into manageable chunks without dumbing down the content. Now I feel more equipped and confident to handle car financing negotiations and paperwork on my own.
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who knew reading about apr's fees and rights could be so interesting? thanks to this guide i don't dread dealing with finances anymore it’s really simplified everything for me
I love how easy-to-understand this guide is! It breaks down complex financial terms into simple language that anyone can comprehend. A must-have if you're planning to buy a car anytime soon.
A real eye-opener! This ebook guided me on how to decipher the fine print in auto loans which has saved me from potential pitfalls. An invaluable tool indeed!
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lifesaver!
The beauty of simplicity shines through in this comprehensive yet straightforward eBook on navigating car financing documents. My confidence level when discussing loan terms has skyrocketed because of it!
No more being at the mercy of dealerships' confusing contracts - thanks to this brilliant guide! Understanding buyer rights has never been easier or clearer