SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mysteras.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mysteras.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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No more excuses not to exercise at home, thanks to this amazing guide! It's well-structured and practical. Highly recommended.
Superb
I'm feeling healthier already! This planner really helps me incorporate workout into my daily routine without much hassle 😊
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This digital guide is truly one-of-a-kind! Never before have I come across something that simplifies home workouts in such an efficient manner while catering specifically for those leading busy lifestyles like me. What sets this planner apart from others is its adaptability - you can adjust the exercises based on your own needs and constraints which makes working out feel less like a chore and more like self-care. A fantastic resource indeed!
A must-have for every busy bee out there who wants to stay fit. The tips are so helpful and the layout is user-friendly too.
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This handy little guide has revolutionized the way I approach fitness at home. It’s intuitive, straightforward, and incredibly effective!
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The best part about this planner? You can customize it according to your own needs and preferences - simply brilliant!
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satisfied
no big words just one: awesome!!! couldn't imagine working out from home could be such an enjoyable experience
I've been using this digital guide for a few weeks now and I'm genuinely impressed. It's practical, easy to follow, and allows me the flexibility to work out according to my schedule.
What a fantastic tool! This planner has completely changed how I view home workouts. It's so simple yet effective - exactly what a busy person like me needs.
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Absolutely loving this workout planner! It’s helped me carve out time in my hectic day-to-day life for much-needed exercise. Can't recommend it enough!
ok
This is the perfect solution for anyone struggling with finding time for fitness amidst their busy routine. Easy-to-follow, adaptable and incredibly helpful!
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