SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mysteras.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mysteras.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love how it's easy to follow and practical! My dog wouldn't eat, but these tips really helped. 🐶❤️
As a pet owner, there’s nothing quite like the feeling of watching your furry friend enjoy a good meal, but what happens when they don’t? I’ve always found it tough to deal with those moments when my pet just isn't interested in eating. The worry starts to creep in, and it’s easy to feel overwhelmed. That’s where this helpful checklist comes into play. It’s a true game-changer for anyone who’s ever faced a picky eater or sudden appetite loss in their pets. The simplicity and ease of use make it incredibly valuable, especially for busy pet owners who might not have time to do in-depth research every time something feels off. But the real gem, and what truly sets this checklist apart, is the peace of mind it brings. Knowing what warning signs to watch for before they escalate into something more serious has been invaluable. The checklist highlights crucial early indicators that could signal potential health concerns. Having this knowledge at my fingertips has allowed me to address issues before they turn into full-blown emergencies. As someone who's learned the hard way how easy it is to overlook these signs, I can’t stress enough how important it is to have a clear guide like this. Beyond just emergency prevention, this checklist is fantastic for helping you understand the deeper factors that could be affecting your pet’s appetite. Whether it’s stress, dental issues, or something else, it helps you pinpoint what might be going wrong. Sometimes, it’s easy to chalk up a lack of interest in food to normal behavior, but this guide encourages you to look a bit closer. Trust me, once I started paying attention to the details outlined in this checklist, I realized how many subtle clues I had missed before. If you're like me, and you want to ensure your pet is happy and healthy, this is a tool you’ll definitely want to keep in your pet care arsenal.
Love this checklist! My cat suddenly stopped eating and it was such a worry. The guide helped me observe her behavior, adjust her feeding habits, and voila - she's back to gobbling up her meals! 😻
Bought this digital download out of curiosity as a dog owner. It turned out to be so useful when my pup lost interest in his food. The section on stimulating interest with puzzle feeders worked like magic!
This printable pet feeding guide is a lifesaver! When my rabbit wouldn’t eat, I used the tips to check for health factors and signs of stress. Now she’s happily munching away again.
Had no idea what to do when my cat stopped eating, this checklist was a lifesaver. Bonus hack is awesome too!
The Mealtime Rescue Tips are easy to follow and practical. I appreciate how it helps spot red flags before they become emergencies—gives me peace of mind as a new pet parent.
Wow, this digital guide has been a lifesaver! My cat started refusing her food and I was clueless about what to do. The checklist helped me identify the problem and adjust her feeding habits. Now she's back to eating normally. 😻
I was really struggling when my little furball started showing less interest in mealtime. It's heartbreaking to see them lose their appetite and you just don't know what to do. This digital guide came as a rescue! The checklist is incredibly easy to follow, it gave me step-by-step actions that I could take right away. The part where it teaches how to observe and note behaviors was particularly helpful. Now I keep a quick food diary and track feeding patterns - never thought of doing that before! Plus, there are some super creative ways mentioned for making mealtime fun again - puzzle feeders are our new favorite 😻
Love the easy-to-follow steps!
This printable pet feeding checklist is amazing! It's easy to follow and gave me peace of mind knowing I could spot warning signs before they became serious issues. Plus, it even had tips on how to make mealtime fun again for my dog.
The Mealtime Rescue Tips have been extremely helpful since my rabbit stopped eating out of nowhere. This guide taught me how to observe symptoms, examine health factors, and stimulate interest in food again - all in clear steps.
If your pet won't eat like mine wouldn't, you need this checklist! It not only helps you figure out why but also tells you exactly when professional help is needed which is super reassuring as a new pet owner.
This digital guide was key when my cat stopped eating - especially liked the practical tips to stimulate interest.
As an animal lover with multiple pets, having this practical tool at hand has made dealing with their diverse eating problems much easier than ever before. Kudos for making such an action-focused plan that works wonders!
This is the perfect guide for any pet owner dealing with mealtime struggles. It's easy to follow, practical, and even printable! Love that I can keep it handy on my phone or print it out.
The health factors section saved us a vet visit! Noticed signs of stress in our cat that we could address at home. Also loved the bonus hack - free eCommerce store setup? Yes please!
Great resource when my pup stopped eating his meals. The creative ways to stimulate interest are genius—puzzle feeders have been a hit!. Plus knowing exactly when to call the vet gives me confidence as a new pet parent.
I appreciate how action-focused this digital download is—it’s more than just tips but an actual rescue plan. Already noticing improvements in my pet's appetite after following these steps.
As a seasoned pet parent, I've seen my fair share of mealtime struggles. That's why this digital guide was such a breath of fresh air! First off, it was super easy to follow. The step-by-step actions were clear and concise which made tackling the problem head-on less daunting. Plus, having it handy on my phone meant that I could reference it anytime, anywhere - no more frantic googling when my fur baby turns their nose up at dinner! One thing that really stood out for me was the section on stimulating interest in food again. The creative tips like puzzle feeders and gentle hand-feeding have definitely reignited my pet's love for mealtime 🐾.
As an animal lover with multiple pets (dogs AND cats), this has been so useful for troubleshooting different feeding issues. And having all this information in one place is simply amazing!
Love how this checklist makes mealtime troubleshooting so simple and stress-free! 🐾
The bonus hack with a free eCommerce store setup is amazing, saved me tons of time and money. 👍
As an animal lover who has both cats and dogs at home, I find this checklist extremely handy when dealing with mealtime issues—it covers all bases from observing behaviors to knowing when to call the vet.
Helped me spot early warning signs in my pet's eating habits. Feel more confident as a pet parent now.
So glad I found this checklist! My dog suddenly lost interest in her food and it was such a worry. The tips on observing behavior and noting changes were super helpful, gave me peace of mind knowing what to look for.
As a seasoned pet owner, I've had my share of mealtime struggles with my furry friends. When one of them started turning their nose up at dinner, I was lost and didn't know what to do. That's when this checklist came into play. It is such an easy-to-follow guide that walks you through each step to troubleshoot feeding problems calmly and confidently. The section on observing behaviors and symptoms has been particularly helpful - it taught me how to track feeding patterns which led me to notice some irregularities in my pet's eating habits 😮.
Noticed some red flags, made changes and my dog's appetite improved!