SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mysteras.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mysteras.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide couldn't have come at a better time! With two new kittens added into our family recently, we were struggling with finding suitable coverage for them amidst numerous options out there but had little idea where or how exactly start off . But thanks to this fantastic ebook , now not only do we know which aspects are important when selecting policies but also got some handy tips regarding overall care for our beloved furbabies!
Love this guide. It's a lifesaver for pet owners like me who want the best insurance but don't know where to start! 🐾👍
Absolutely amazing! This eBook is comprehensive, easy-to-understand and truly helps in making an informed decision.
helpful
So thankful I found this guide. Finally feel confident about choosing pet insurance!
As a first-time pet owner, I was lost in the world of pet insurance. This guide was like a beacon, guiding me through all the complex terms and conditions. It's well-written and easy to understand - it really helped me make an informed decision about my pup's health coverage.
This eBook has been so helpful, it really cleared up all my doubts and fears about getting pet insurance for my fur babies.
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ok
I never thought I'd say this but choosing pet insurance has become simple thanks to this guide! The tips are practical and straightforward which is such a relief for someone who isn't financially savvy. Now, I feel confident that my furry companions will get the care they need without breaking the bank.
wish i’d found this sooner! everything you need to know before buying pet insurance is here.
The tips are practical and useful. A must-have resource for any smart pet owner out there!
Satisfied
I've never seen such a detailed guide on choosing the right pet insurance - definitely worth reading!
this ebook helped me understand what i actually need from a policy, instead of just going by price alone 👌
As a new pet owner, I was overwhelmed with the plethora of insurance options available. This guide has been an absolute godsend in helping me navigate through the murky waters of pet insurance. The author breaks down complex terms into simple language that's easy to understand. It also provides practical tips on what to look for in a policy and how to make sure you're getting your money's worth. The eBook is comprehensive yet concise, making it an enjoyable read without having to slog through pages and pages of unnecessary information.
Recommend
If there’s one thing every dog or cat lover should get their hands on – this is it! Comprehensive doesn’t begin to describe this gem of an eBook. It’s packed full with everything you’d ever want (and need) to know about protecting your furry friend financially while ensuring they remain healthy too. What struck me most was its reader-friendly approach; no financial jargon or confusing terminology – just straightforward advice explained clearly.
You can tell that whoever wrote this knows their stuff about pets AND money - it's super insightful!
worthwhile
Seriously good read! The advice given was invaluable in helping me select the perfect policy for my doggo.
The Ultimate Pet Insurance Guide is truly a remarkable resource! It brings together all the vital information about pet insurance one would need as a responsible pet owner - from understanding why we need it, what it covers, how much it should cost and even tips on choosing the right plan. This guide has made my decision-making process so much easier and I feel confident that I'm making smart choices for my pets' healthcare needs.