SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mysteras.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mysteras.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this AI guide really helped me find my zen. It's like having a personal wellness coach right in your pocket!
I've been struggling with sleep for years and tried different methods but nothing worked as well as this digital download guide. Finally getting some good night's rest!
the energy prompts are so effective, I feel revitalized throughout the day. it’s like an instant pick-me-up.
ok 👍👍👍
I must admit, I was a bit skeptical about how much an AI-powered guide could help with my wellness journey. But after using this digital download for just over a week, I'm genuinely impressed. The relaxation prompts are incredibly effective at helping me unwind after a stressful day and the focus prompts have made it easier for me to concentrate during work hours. What's more, the meditation checklist is so personalized - it feels like it understands exactly what I need in any given moment. It has quickly become an essential part of my daily routine and I can't imagine going without it now!
This product is truly unique! The relaxation prompts have made such a difference to my stress levels - highly recommend 👌
Very practical
Seriously impressive stuff here! Used it for a week now and already noticing improvements in concentration and overall mood 😊
i love how personalized the meditation checklist feels. tailored just for me and my needs.
As someone who has always struggled with maintaining energy levels throughout the day, this digital guide has been nothing short of revolutionary! The energy-boosting prompts are fantastic – they give that little extra kick when you need it most and don’t leave you feeling jittery or anxious like caffeine does. And then there's the sleep aid aspect...I've never slept better! This isn't just another generic wellness tool; its AI capabilities make it exceptional at understanding your needs.
It's like having a personal mindfulness coach, but more convenient!
this ai-powered checklist has become part of my daily routine. can't imagine starting or ending the day without it anymore.
recommend
The sleep aids are fantastic. Waking up refreshed every morning now.
Energy prompts are game-changing! Feeling revitalized and productive daily.
Satisfying
This product is truly one-of-a-kind! In today’s fast-paced world where stress seems inevitable, having something as handy as this digital download guide makes practicing mindfulness easy and convenient. Whether you're looking to improve your focus during work hours or simply wind down before bed, there's something here for everyone. Personalized meditation checklists provide guidance tailored specifically to your needs while relaxation prompts offer quick relief from stress whenever necessary. Since incorporating these into my daily routine, not only have my productivity levels soared but overall mood has significantly improved too!
Focus prompts have been instrumental in boosting my productivity at work.
A unique tool that makes practicing daily mindfulness an easy task.